01
The interrupt loop
Your L2 hits a wall on a broken hybrid Exchange at 3pm Friday. It escalates to you. You drop the quote you were writing, fix it, and the afternoon is gone.
Senior engineering for MSPs
Stop being
Stop being
your team’s L3.
AI L3 Tech is your senior engineering bench: white label, working as an extension of your team. Escalations, projects, and AI delivery, handled.
- White label, always
- Senior L3 supervision
- Onboarding our founding cohort
Escalation queue
Covered · business hours
How an escalation moves
01
Escalate
Dedicated Slack channel
02
We confirm fast
Within one business hour
03
You see everything
Live hour dashboard
Your week now
15–25 hrs
To confirm it’s ours
1 hr
Handed off
Hours a week on L3 your team can’t solve, against the time it takes us to own it.
Be the owner. Not the answer.
01 / We work for you
Your name on the work.
Our engineers behind it.
We work for you. Your client sees your team, your process, and your standards. We’re the senior engineers who get it done, then document it so your team owns what we built.
02 / Sound familiar
You built the business.
Now it owns you.
The hard tickets still land on you: nights, weekends, and the vacation you keep cutting short.
02
The project you turned down
A client asks you to lead their Server-to-Cloud migration. You don’t have the bench, so you pass, and watch the revenue go to someone else.
03
The vacation that wasn’t
You finally take the week off. Then an Azure tenant issue surfaces and you’re answering Slack from the resort. Your family stopped expecting you to be present.
04
The hire you can’t justify
A real senior engineer costs $150K all-in. You can’t pin that to one client’s MRR, so you keep absorbing the escalations yourself, year after year.
03 / The real numbers
Every hour on L3 is
an hour you’re not selling.
15–25 hours a week on escalations your team can’t solve. That’s half your week spent as the most expensive technician in the company.
15–25
Hours a week on L3 your team can’t solve
$150K
All-in cost of one senior engineer
$2,500
A senior AI L3 Tech pod, per month to start
1 hr
To confirm an escalation is ours
A senior engineering team for less than half the cost of one hire.
See What It Costs04 / What you get
A senior pod,
on monthly retainer.
A dedicated pod, qualified engineers led by a senior L3 supervisor, owns the hard work. Your helpdesk keeps running.
01
The queue
Escalation support
The L3 tickets your team can’t close, including Intune, Conditional Access, Exchange, and Azure. We confirm within one business hour and own it from there.
02
Known scope
Projects
Intune setups, mailbox migrations, Server-to-Cloud, and tenant work, each delivered on a known scope. These draw from your included hours.
03
Say yes
AI for your clients
When a client asks for AI, you say yes. We build a working Claude system under your brand.
05 / How it works
It slots onto
your helpdesk.
No rip-and-replace. Your L1/L2 decides what to escalate. We take it from there.
No black box.
Every hour tracked in a live dashboard. Monthly reports on the first business day.
01
Flag it
Escalate
Your team flags an L3-worthy issue in a dedicated Slack channel. Email backs it up.
02
One business hour
We confirm fast
We verify it’s ours within one business hour and own it from there. You get back to running the business.
03
Full visibility
You see everything
Every hour tracked in a live dashboard. Monthly reports on the first business day. No black box.
06 / Pricing
Pick the bench
you need.
Monthly subscription with included hours. Step up for faster response, and save 25% at Scale. No surprise invoices.
Essential
$2,500 /mo
- 10 hours included / month
- $250/hr effective rate
- 4-hour escalation response
For 5–10 person MSPs, 1–2 active projects
Book a partner callStandard
$5,000 /mo
- 20 hours included / month
- $250/hr effective rate
- 2-hour escalation response
For 10–15 person MSPs with a steady pipeline
Book a partner callScale
$7,500 /mo
- 40 hours included / month
- $187.50/hr, 25% volume discount
- 1-hour escalation response
For 15+ person MSPs running parallel migrations
Book a partner callProductized engagements (Intune setups, migrations, Server-to-Cloud) draw from your included hours.
07 / Why AI L3 Tech
Not a hire.
Not a ticket mill.
You don’t need another L1 ticket-taker or a $150K salary. You need senior depth you can rent.
01
vs. Hiring a senior engineer
One senior hire is $150K and months of recruiting. AI L3 Tech is senior depth from $2,500/month. No payroll, no ramp, no risk.
02
vs. Commodity helpdesks
Most outsourced support takes L1/L2 tickets. Our pod does the L3 work your team escalates (Azure, migrations, AI) under senior L3 supervision, with documentation discipline behind every job.
03
vs. The big NOCs
We’re focused, senior-supervised, and honest about our window. Four things done well beats forty done at arm’s length.
The only L3 partner combining escalation support, project delivery, AI services, and productized scopes.
08 / Straight answers
What MSP owners
ask first.
The questions that come up on every first partner call, answered the way we’d answer them on the call.
What is white-label L3 support?
White-label L3 support means a senior engineering team works on your MSP’s escalations and projects under your brand. Your clients deal with your company; AI L3 Tech engineers do the advanced work behind the scenes and document it for your team.
Will our clients know AI L3 Tech is involved?
No, unless you choose to tell them. We work as an extension of your team, under your name and your process.
What kinds of issues do you take on?
The L3 work your L1 and L2 technicians escalate: Intune and Conditional Access, Exchange and hybrid mail, Azure, tenant issues, mailbox migrations, and Server-to-Cloud projects. AI projects for your clients run through the Claude Launch Program.
How fast do you respond to escalations?
We confirm an escalation is ours within one business hour. Committed response times are 4 hours on Essential, 2 hours on Standard, and 1 hour on Scale.
Do you offer 24/7 coverage?
No. We cover business hours and say so plainly. If we miss the response window in your plan, we credit your next month.
How do we escalate a ticket?
Your team posts it in a dedicated Slack channel, with email as backup. Every hour we spend is visible in a live dashboard, with a monthly report on the first business day.
Ready
Be the owner.
Be the owner.
Not the answer.
Hand off the escalation queue. Take the projects you’ve been turning down. Get your weekends back.
Book a partner callWe respond inside your SLA window or credit your next month. Business hours, honestly stated. No fake 24/7.